文章摘要
南京市社区智慧养老平台运营满意度研究
Research on Satisfaction with the Operation of Smart Elderly Care Platforms in Nanjing Communities
  
DOI:
中文关键词: 社区智慧养老;满意度;适老化改造
英文关键词: smart community-based elderly care; satisfaction; aging adaptation transformation
基金项目:
作者单位
吴梦涛  
马丽君  
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中文摘要:
      论文通过调查南京市七个示范性老年友好型社区,基于顾客满意度指数构建模型,探求社区智慧养老平台运营满意度的影响因素。结果显示:目前社区智慧养老平台还存在“适老化改造不足、便捷度低,服务标准非量化、回访不及时,隐性需求难满足、切实性低,感知性价比较低、使用欲望低”等问题。社区智慧养老平台要从“加快适老化改造进程、填补数字鸿沟,明确人才培养路径、提供标准化服务,优化产品组合、加大产品营销,加强政企合作、完善养老金制度”的方面进行优化。
英文摘要:
      The paper constructs a model based on customer satisfaction index to explore the influencing factors of operational satisfaction of community smart elderly care platforms. Through a survey of seven exemplary elderly-friendly communities in Nanjing, it was found that there are still problems with the current community smart elderly care platform, such as "insufficient aging adaptation transformation, low convenience, non-quantitative service standards, untimely follow-up, difficulty in meeting implicit needs, low practicality, low perceived cost-effectiveness, and low desire for use". Therefore, optimization suggestions are proposed from the aspects of "accelerating the aging adaptation transformation process, bridging the digital divide, clarifying the talent training path, providing standardized services, optimizing product combinations, increasing product marketing, strengthening government enterprise cooperation, and improving the pension system".
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